The rules and guidelines for using Primio
Last Updated: 4th May 2026
Welcome to Primio, an AI-powered mobile app platform developed and maintained by Primio Inc. These Terms of Service ("Terms") govern your use of the Primio website and services (“Services”). By accessing or using Primio, you confirm that you’ve read, understood, and agreed to be bound by these Terms and our Privacy Policy.
1.1 Eligibility
You must be at least 13 years old (or 16 in certain jurisdictions) to use Primio. By using our services, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.
1.2 Account Registration
To use certain features, you must create an account. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for any activities under your account.
If you are using Primio on behalf of an organization, you represent that you have the authority to bind that entity to these Terms.
2.1 Limited License
We grant you a personal, revocable, non-exclusive, non-transferable license to use the Services in accordance with these Terms and any plan-specific limitations.
2.2 Primio Inc.’s Rights
All content and components of the Primio platform—designs, infrastructure, source code, algorithms, branding, and documentation—are owned by Primio Inc. or its licensors. You may not copy, reverse engineer, or exploit any part of the platform outside of your allowed use.
2.3 Your Work & Generated Code
Any applications, code, or content you build or generate through Primio are yours. We make no claims over your generated apps, designs, or logic. You are free to use, publish, sell, or license your creations as you wish.
You may upload content (e.g., images, text, videos, or files) for use within your projects. You retain all rights to your content but grant Primio Inc. a limited license to use it solely to operate and improve the Services.
You agree that your content:
We reserve the right to remove content or suspend accounts that violate these rules.
You agree not to:
5.1 Subscriptions
Primio is offered as a subscription-based service. Plans are billed in advance and renew automatically unless canceled by you. Subscription options and features may vary based on the plan selected, as described on our website or in your account dashboard.
We reserve the right to modify subscription pricing, billing cycles, or plan features at any time. Continued use of the Service after changes take effect will constitute your acceptance of the updated terms.
You may cancel your subscription at any time through your dashboard. Your access will remain active until the end of your current billing cycle, after which the subscription will not renew.
5.2 Payments
You authorize Primio Inc. or its payment processor to charge your selected payment method. You are responsible for maintaining valid billing details.
5.3 Refunds
All payments are non-refundable unless required by law or expressly agreed by Primio Inc.. Unused tokens will not accumulate or roll over from month to month. Each billing cycle resets your token balance.
5.4 Waiver of Withdrawal Right for Immediate Use
If you reside in a jurisdiction where consumers have the right to withdraw from online purchases within defined period, you acknowledge and agree that this right does not apply once digital content or services are made available for immediate use. By purchasing tokens quotas on Primio and opting to begin using them immediately, you expressly consent to the immediate provision of the service and waive your statutory right of withdrawal under applicable consumer protection laws.
5.5 Token Usage
Tokens are consumed based on the AI agent's processing effort, not the success of the output. This includes generation, builds, and other AI operations. Tokens used during generation are non-refundable, including when output is regenerated or discarded.
We aim to keep Primio accessible and running smoothly. However, we may occasionally need to modify or discontinue features, conduct maintenance, or limit access—temporarily or permanently—without prior notice.
6.1 Scope of Support
Primio's customer support covers billing, account access, subscription management, and platform availability. Coding, debugging, prompt engineering, and integration assistance are not included in the Services.
Support hours are Monday to Friday, 9:00 to 17:00 CET, excluding public holidays observed by our team. Response times depend on your subscription plan and are provided as targets.
Our use of your personal and project-related data is governed by our Privacy Policy. In short, we use data to:
We do not sell your personal data.
Any feedback or suggestions you provide may be used by Primio Inc. without restriction or obligation. By submitting feedback, you grant us the right to use it for product improvements or communications.
We reserve the right to suspend or terminate your access at any time, for any reason, including if you violate these Terms. You may terminate your account by stopping use and, if needed, contacting us to delete it.
Upon termination, any licenses or rights granted under these Terms will immediately cease.
Primio is provided "as is" and "as available." We make no warranties regarding:
AI-Generated Content. Code and other output generated by Primio may contain errors, bugs, or behavior that does not match your intent, and may not always converge on a working solution. This is an inherent property of AI code generation.
You are solely responsible for reviewing, testing, and validating AI Output before using it in production or distributing it to end users.
You use the platform at your own risk.
To the maximum extent permitted by law, Primio Inc. shall not be liable for any indirect, incidental, special, or consequential damages—including data loss, business interruption, or loss of profits—even if advised of the possibility.
Our total liability under these Terms shall not exceed the amount you paid to us in the past 6 months.
You agree to indemnify and hold harmless Primio Inc., its officers, directors, employees, and affiliates from any claims or disputes arising from:
You are responsible for complying with local laws. Primio may not be used in restricted countries or by individuals under sanctions or embargoes.
These Terms are governed by the laws of the State of Delaware, United States, excluding conflict-of-law principles. Any legal disputes will be resolved exclusively in courts located in Delaware, United States.
14.1 Class Action Waiver
You agree to resolve any disputes with Primio Inc. on an individual basis. You waive your right to participate in a class action lawsuit or class-wide arbitration against Primio Inc.
We may update these Terms from time to time. When we do, we’ll revise the “Last Updated” date and may notify you through the platform or email. Continued use of Primio after changes means you accept the revised Terms.
For questions about these Terms, please contact:
Primio Inc. 8 The Green # 25275, Dover, DE 19901, United States
Email: support@primio.dev
Website: https://primio.dev/